To get the debug logs, follow these steps.
1. Connect your watch to your computer via USB
![](https://i0.wp.com/ae01.alicdn.com/kf/HTB1ZU5dh8smBKNjSZFFq6AT9VXaa/Smart-Watch-Charger-for-Garmin-Fenix-5-5s-5x-USB-Data-Sync-Charge-Cable-for-Fenix5.jpg_640x640q70.jpg?resize=320%2C320&ssl=1)
Your system will detect the device and display it in the file explorer (tested only on Windows).
![](https://i2.wp.com/julienslab.com/wp-content/uploads/2019/11/image-10.png?fit=980%2C212&ssl=1)
2. Open folder Garmin/Apps/Logs
![](https://i2.wp.com/julienslab.com/wp-content/uploads/2019/11/image-8.png?resize=758%2C332&ssl=1)
The logs are located in folder Garmin/Apps/Logs.
3. Get all “CIQ_LOG.xxx” files
![](https://i1.wp.com/julienslab.com/wp-content/uploads/2019/11/image-11.png?resize=759%2C160&ssl=1)
There might be one or several files named “CIQ_LOG” with different extensions. Get all of these files. You don’t need to send files with a size of 0 bytes.
4. Send them by email
![](https://i2.wp.com/julienslab.com/wp-content/uploads/2019/11/image-12.png?resize=453%2C452&ssl=1)